PRIVACY POLICY
Last updated: 24 August 2026
Fervo Live Limited ("Fervo Live", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry or otherwise interact with Fervo Live.
-
WHO WE ARE
Fervo Live Limited is a company registered in England and Wales.
Company name: Fervo Live Limited
Company number: 17381920
Registered office: Suite 410, 20 Winchcombe Street, Cheltenham, Gloucestershire, GL52 2LY, England
Website: www.fervolive.com
Email: hello@fervolive.co.uk
For the purposes of UK data protection law, Fervo Live Limited is the data controller for personal information covered by this Privacy Policy.
 2. INFORMATION WE COLLECT
We may collect personal information that you provide directly to us.
When you use our website enquiry form, this may include:
• Your name
• Email address
• Telephone number
• Company or organisation
• Information contained within your message or enquiry
We may also receive personal information when you contact us directly by email, telephone or through another business communication channel.
Our website and its hosting platform may also process technical information required to operate and secure the website, such as IP address, browser information, device information and essential cookie data.
More information about cookies is available in our Cookie Policy.
 3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Respond to enquiries and requests
• Communicate with prospective and existing clients
• Discuss and provide our event staffing, experiential marketing and related services
• Prepare proposals, quotations or other information requested from us
• Establish and manage business relationships
• Deliver services to our clients
• Maintain appropriate business and financial records
• Meet our legal, regulatory and contractual obligations
• Protect the security and operation of our website and business
We do not currently use information submitted through our website to send general email newsletters or unsolicited marketing campaigns.
4. OUR LAWFUL BASIS FOR USING YOUR INFORMATION
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely upon:
Legitimate interests – where processing is necessary for the legitimate operation and development of our business, including responding to business enquiries and communicating with clients and prospective clients.
Contract – where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
Legal obligation – where we are required to process or retain information to comply with the law.
Consent – where we specifically ask you to provide consent for a particular use of your information.
Where we rely on legitimate interests, we consider whether our interests are proportionate and whether they could adversely affect your rights and freedoms.
5. SHARING YOUR INFORMATION
We do not sell your personal information.
We may share personal information where reasonably necessary with organisations that help us operate our business, such as:
• Website and technology service providers
• Email and communications providers
• Professional advisers, including accountants, legal advisers and insurers
• Clients, suppliers or project partners where necessary to deliver an agreed service
• Government, regulatory or law-enforcement authorities where required by law
These organisations will only receive information where there is an appropriate reason for sharing it.
Our website is currently built and hosted using Wix. Wix may process certain information in connection with providing, operating and securing the website.
6. INTERNATIONAL DATA TRANSFERS
Some technology and service providers used by Fervo Live may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the information receives an appropriate level of protection in accordance with applicable UK data protection law.
7. HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, accounting, contractual or reporting requirements.
The appropriate retention period depends upon the nature of the information and our relationship with you.
For example, information relating to a business enquiry that does not result in an ongoing relationship will not be retained indefinitely.
Information relating to clients, contracts, transactions and financial records may need to be retained for longer periods to meet legal, tax and accounting requirements.
Further information about our approach to retention is available in our Data Retention Policy.
8. KEEPING YOUR INFORMATION SECURE
We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Access to personal information is limited to people and service providers who reasonably require it for legitimate business purposes.
While we take appropriate steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:
• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict the way we process your information
• Object to certain processing
• Request the transfer of certain information
• Withdraw consent where we rely upon consent as our lawful basis
Not every right applies in every circumstance.
If you wish to exercise any of your rights or ask a question about how we use your personal information, please contact:
We may need to verify your identity before responding to certain requests.
10. COMPLAINTS
If you have concerns about how Fervo Live uses your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to raise a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO).
Further information about your rights and making a complaint is available at www.ico.org.uk.
11. COOKIES
Our website may use cookies and similar technologies that are necessary for the website to operate correctly.
Cookies are small files that may be placed on your device when you visit a website.
Where non-essential cookies or tracking technologies are used, appropriate information and choices will be provided to website visitors in accordance with applicable requirements.
Fervo Live does not currently use Google Analytics, Meta Pixel, LinkedIn Insight Tag or TikTok Pixel on this website.
Please see our Cookie Policy for further information about the cookies used on our website and the choices available to you.
12. RECRUITMENT AND EVENT STAFF
Fervo Live provides event staffing services and may introduce online registration or recruitment facilities for event staff, brand ambassadors and other temporary or freelance personnel.
These facilities are not currently live on this website.
If we introduce an online recruitment or staffing platform, we will update this Privacy Policy and provide appropriate privacy information before collecting applicant or worker information through that service.
This may include information relating to applications, contact details, work history, availability, right-to-work checks, payroll and payment information and other information necessary to recruit, manage and pay personnel.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, business operations or legal obligations.
Any updated version will be published on this page.
The date shown at the top of this Privacy Policy indicates when it was last updated.
14. CONTACT US
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have a concern about how Fervo Live handles personal information, please contact us:
Fervo Live Limited
Suite 410
20 Winchcombe Street
Cheltenham
Gloucestershire
GL52 2LY
England
Email: hello@fervolive.co.uk
Website: www.fervolive.com